We may change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice.Please review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.For California residents, please see the Your California Privacy Rights section.For those located in Turkiye, European Economic Area (EEA), the United Kingdom, or Switzerland, please also see the related section below.

We take your privacy seriously

Changes to this policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.This Privacy Policy describes how BetterDX LLC. (“BetterDX,” “we,” or “us”) collects, uses and discloses information about you. This Privacy Policy applies when you use our products and services, including our browser extensions, Zoom apps, Microsoft Teams apps, mobile apps, chatbots, and web apps (collectively, “BetterDX Services”), or otherwise interact with us, such as through our customer support channels or on social media pages. This Privacy Policy does not apply to products and services that link to a different privacy policy.

What types of information we collect as you use our services

For example, for information shared directly with us when an account is created, participate in a meeting or use another product or service that integrates our Services, communicate through our text chat feature, use our calendar integration or email invitation feature, provide feedback, make a purchase, communicate with us via third-party platforms, request customer support, explicitly opt into our collection of specific data from you or otherwise communicate with us. The types of personal information we may collect include your name, username, email address, postal address, phone number, account login information for our accounts and accounts on video conferencing platforms, profile photo, your image and/or voice, social media profile ID, user presentations, text chat communications, feedback on our Services, hashed payment card value and other payment-related information, like your billing address, and any other information you choose to provide.

Information you input or directly provide to us

Information we collect as you use our services

When you access or use our Services or otherwise interact with us, we automatically collect certain information.

Your activity

  • Meeting activities: We collect information about your activity on our Services, such as the attendance to meetings.

  • Your meeting attendance: Certain features and integrations of our Services will collect meeting details, including the names and email addresses of invitees and participants, the meeting subject and description, meeting location, and any included meeting access details, like the meeting ID.

  • Financial transactions: When you purchase our Services, we collect information about the transaction, such as Service details, purchase price, and the date of the transaction.

  • Device and networks: We may collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers and hashed email address, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.

Your location

  • Your approximate Location: We collect your approximate location information from calendar invitations as well as from your IP address, as described below.

  • What we capture in cookies: We (and those who perform work for us) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.

Additional information

We also obtain information about you from other sources. For example, we may collect personal information from the video conferencing platforms you use, from third-party data brokers who provide us with the transcripts of your meetings, or from other users, such as when they refer our Services to you. We may also collect personal information from third parties who use our Services to provide their own products and services or that integrate our Services into their products and services, such as those that integrate our Services into the social media filters they offer.

How do we use your personal information

We use the information we collect to analyze users’ participation during meetings, including monitoring and measuring meeting effectiveness.

We also use the information we collect to:

  • We require your consent to connect your Google or Microsoft account to your MeetWise.AI account, during sign-up, thereby providing us with access to your calendar.

  • Meetwise.AI accesses your schedule and retrieves meetings to provide our services. When integrating with your Google, Microsoft or Zoom calendar, we store your calendar event details (titles, times, attendee information, additional links)

  • We capture the calendar event titles, meeting service information, and the attendance records to measure Meetwise.AI analytics for the meeting organizer and attendees. This data is not shared with third parties and is stored in an encrypted database.

  • Monitor and analyze trends, usage, and activities in connection with our Services and generate reports with our analysis, including real-time reports and alerts;

  • Make inferences and derive information about users and their organizations, including for purposes of compiling metrics about an organization’s or user’s participation in a meeting, as described above in Information We Derive;

  • Provide and improve our Service Offerings, including internal analysis of aggregate usage patterns;Respond to questions, concerns, or customer service inquiries, and to otherwise fulfill individuals’ requests;

  • Communicate with you about our current and future Service Offerings, including marketing communications by phone, email, online display advertising, and other channels;

  • Send you technical notices, security alerts, and support and administrative messages;

  • Debug to identify and repair errors in our Services;

  • Offer and provide our Service Offerings to you through our approved resellers;

  • Analyze market conditions and use of our Service Offerings;

  • Customize the content and advertising individuals see on our websites, across the Internet, and elsewhere;

  • Enforce the legal terms that govern our business and online properties;

  • Comply with law and legal process and protect rights, safety and property;

  • For other purposes requested or permitted by our Customers, Users or other relevant individuals, such as website visitors.

Sharing your personal information

We share information we collect about you in the following circumstances or as otherwise described in this policy:

  • We share information with other users, including sharing analytics with other meeting participants, as well as additional reporting after the meetings.

  • We share information with vendors, service providers, and consultants that access information to perform work for us, such as companies that assist us with web hosting, data storage, data analytics, payment processing, fraud prevention, customer service, and marketing and advertising.

  • We may also allow users within an organization to access user data.

  • If you provide a review, testimonial, or feedback about our Services, or post content in another public area of our Services, we may share this information publicly.

  • We may disclose information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

  • We may share information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of BetterDX, our users, the public, or others.

  • We share information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

  • We may share information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • We share personal information with your consent or at your direction.

We also share aggregated or de-identified information that cannot reasonably be used to identify you.

Sharing your personal information

We engage others to provide analytics services and serve advertisements across the web and in mobile apps. These entities may use cookies,device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by BetterDX and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.You may also change your settings using the consent management tool on our Services. Your device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.

Transfer of information

BetterDX is headquartered in the United States, and recipients of the data disclosures described in this Privacy Policy are located in the United States and elsewhere in the world, including where privacy laws may not provide as much protection as those of your country of residence. We, and those that perform work for us, may transfer your information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We provide adequate safeguards for the transfer of information in accordance with applicable law, such as by obtaining your consent, relying on the adequacy decisions from relevant regulatory bodies, or executing Standard Contractual Clauses. You may write to legal@betterdx.io to request a copy of the Standard Contractual Clauses we use to facilitate the transfer of information outside the European Economic Area, Switzerland, and the United Kingdom.

Your choices

Account Information

You may update and correct certain account information at any time by logging into your account or emailing us at info@betterdx.io. If you wish to delete your account, please email us at info@betterdx.io with your account information, but note that we may retain certain information as required by law or for our legitimate business purposes.


Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. You may also change your cookie settings using the consent management tool on our Services. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.‍‍

Communications Preferences

You may opt out of receiving promotional emails from BetterDX by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

We store information we collect for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. We store your audio and video information, including information derived therefrom, in accordance with our internal policies, but in no case for longer than 2 years. For paid accounts, we will store your data until you (i) stop paying, or (ii) request that we delete some or all of your data.

Data retention

For California residents

The subsections below apply only to “personal information” about California residents (as that term is defined in the CCPA) and they supplement the information in the rest of our Privacy Policy above.

Data about individuals who are not residents of California is handled differently and is not subject to the same rights described below.

In the preceding 12 months, we have collected the following categories of personal information: identifiers (such as name, contact information, and device identifiers); categories of personal information described in Cal. Civ. Code § 1798.80(e) (such as physical characteristics); commercial information (such as Services purchased); internet or other electronic network activity information (such as browsing behavior and other usage data); approximate location information (such as the location of your meeting); audio, electronic, and visual information (such as recordings of your video input and audio input and output); professional or employment-related information (such as the type of company you work for and your role within the company); inferences drawn from the other listed categories of information (such as your sentiment and engagement levels and your approximate location); and other personal information (such as hashed payment card information). For details about the precise data points we collect and the categories of sources of such collection, please see the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above. We share this information with the categories of recipients described in the Sharing of Information section above. Further details on our sharing are provided below:

Category of Personal Information

  • Identifiers (such as name, contact information, and device identifiers)

  • Categories of personal information described in Cal. Civ. Code § 1798.80(e) (such as physical characteristics)

  • Commercial information (such as Services purchased)

  • Internet or other electronic network activity information (such as browsing behavior and other usage data)

  • Approximate location information (such as the location of your meeting)

  • Audio, electronic, and visual information (such as recordings of your video input and audio input and output)

  • Professional or employment-related information (such as the type of company you work for and your role within the company)

  • Inferences drawn from the other listed categories of information (such as your sentiment and engagement levels and your approximate location)

  • Other personal information (such as hashed payment card information)

Categories of Recipients

  • Analytics companies

  • Cloud storage providers

  • Communications providers

  • Meeting participants

  • Customer service providers

  • Fraud prevention providers

  • Marketing and advertising partners

  • Payment processing companies

  • Others with whom you choose to share your information, like website visitors when you provide feedback or a testimonial

  • Web hosting providers

California law requires that we provide transparency about scenarios in which we may “sell” personal information, which, for the purposes of the CCPA, broadly means scenarios in which BetterDX has shared personal information with third parties in exchange for valuable consideration. We do not provide information about you to other companies for money. Instead, like many other companies, we do use third-party cookies and related technologies to provide you with ads targeted to your interests, and this may be deemed a “sale” under the CCPA. You may opt out of sharing for targeted advertising by clicking on the “Cookie Settings” button. In the preceding 12 months, we have “sold/shared” the following categories of personal information to the following categories of third parties:

Category of Personal InformationIdentifiers (such as device identifiers)Internet or other electronic network activity information (such as browsing behavior and other usage data)Category of Third PartiesMarketing and advertising partnersTo opt out of these “sales” at any time, click on “Do Not Sell My Personal Information.” We do not knowingly sell personal information about consumers under the age of 16.

California Privacy Rights

If you are a California resident, California law may permit you to request that we:Inform you of the categories of personal information we have collected about you in the last twelve months; the categories of sources of such information; the categories of personal information that we sold or disclosed about you for a business purpose; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties to whom we have “sold” or otherwise disclosed personal information for a business purpose. Provide access to and/or a copy of certain information we hold about you.Delete certain information we have about you.Certain information is exempt from such requests under applicable law. You also may have the right to receive information about the financial incentives that we offer to you (if any). You also have certain rights under the CCPA not to be subject to certain negative consequences for exercising CCPA rights. We will take steps to verify your identity before responding to your request, which may include requesting that you respond to an email that we send to you, or otherwise verifying your name, email address or other information that will help us to confirm your identity. If you are an agent making a request on behalf of a consumer, you must verify that you are authorized to make that request, which may include requiring you to provide us with written proof that satisfies CCPA requirements, such as an appropriate letter signed by the consumer or a power of attorney. We also may require the consumer to verify their identity directly with us.

Contact us

To exercise any of the rights listed, above,

please contact us at:

BetterDX LLC.

1942 Broadway St. STE 314C, Boulder, CO 80302, US‍

Email: privacy@betterdx.io

Additional disclosures for Turkiye, EU, UK & Switzerland

If you are located in Turkiye, European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.

Legal Basis for ProcessingWhen we process your personal data, we will do so in reliance on the following lawful bases:To perform our responsibilities under our contract with you (e.g., processing payments for and providing the Services you requested).

When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our Services, conduct data analytics, and communicate with you).To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.

Data Subject RequestsSubject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please email your request to legal@betterdx.io.

Questions or Complaints

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside.

Contact details for your Data Protection Authority can be found using the links below:

For individuals in the Turkiye: https://www.kvkk.gov.tr/Icerik/6649/Personal-Data-Protection-Law

For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en

For individuals in the UK: https://ico.org.uk/global/contact-us/

For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

CONTACT USIf you have any questions about this Privacy Policy, please contact us at legal@betterdx.io.

Privacy policy

January 1st 2023